The Trail Map:
Navigate Your Way to Personalized Journeyz

We’re ready to hit the trail! Meet fellow CS leaders, get your gear in order, and leave behind the “one-size-fits-all” playbooks and health scores. It’s time to chart a personalized path to customer success. Let’s kick things off!

How can we whisper the right words to AI to make it deliver truly personalized journeys? Oded, our AI whisperer (and the creative mind behind several viral campaigns as well as your digital twin invites), will show us how GenAI can craft experiences that are as personal as they are scalable, turning every client interaction into a journey worth remembering.

Real stories from real CS leaders who’ve trekked through the challenges of personalization. How can personalization help you boost adoption and upsells? How do you create a value mindset across your team? And how can you measure customer value? This panel will help you navigate the twists and turns of personalization, offering insights and strategies to stay on the right path toward success.

Our customer interactions hold a goldmine of data - if we know how to use it! In this session, Tamar will walk us through how to identify customer business objectives, bridge the gap between decision-makers’ expectations and user needs, and apply insights from B2C recommender systems (think Netflix, Amazon, and Spotify) to the world of B2B CS. Learn practical ways to leverage GenAI and autonomous agents for more personalized and value-driven customer success.

Networking Coffee

To successfully hike the AI trail, Customer Success teams need more than shiny new tools – they need practical, proven strategies. But how do you build internal AI skills, encourage data curiosity, and quickly see real-world results without massive budgets or complex solutions? Join Sharon as she shares a clear, actionable framework based on her hands-on experience scaling personalized CS teams at startups and scale-ups. Walk away ready to integrate AI effectively and fast, taking confident steps toward value-driven, personalized CS.

Join Bill for a CRO perspective on how a value-driven approach can directly impact your bottom line. In this session, we’ll explore the crucial link between CS and other revenue teams, and how AI can help align both teams around customer value, creating sustainable, recurring revenue streams. A perfect end to our journey at the intersection point between customer value and ARR.